CAREERS AT GBHS
”WORK WITH THE BIG DOGS”

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Adoptions
Counselor

Position Summary:

The Greater Birmingham Humane Society’s (‘the GBHS”) Adoption Counselors (“the Counselor”) are the primary point of contact with visitors to the shelter. They are responsible for cordially greeting visitors, answering the telephone, and facilitating adoptions of the GBHS animals, including processing paperwork, accurate data entry, and adopter follow up. Adoptions counselors also assist in the cost-effective, sanitary, efficient and humane operation of the shelter. The Counselor assist animal care technicians by performing work related to caring for the GBHS’ animals, restocking supplies and cleaning chemicals, maintaining accurate shelter records, and providing excellent customer service to citizens.

PRIMARY RELATIONSHIPS


The Counselor

o reports to the Adoptions Manager and serves as a member of the adoptions team.

o works closely with the animal care team to help find the best match between potential adopters and the animals.

o interacts daily with veterinarians, clinic technicians, veterinary student externs, volunteers, the general public, and potential adopters.

DUTIES & RESPONSIBILITIES


The GBHS Adoption Counselors primarily work to find forever homes for the animals in our care. Prior to opening each day, Counselors assist Animal Care Technicians with cleaning, sanitizing and setting up of all kennels.

Morning Animal Care Duties:
• reports to the Adoptions Manager and serves as a member of the adoptions team.

• Humanely handles all animals and ensures the identification of all shelter animals with appropriate tags or bands before kenneling and/or adopting.

• Provides care for the animals by cleaning their cage or kennel in a thorough and sanitary manner to prevent the spread of any infectious diseases, and by feeding each animal in accordance with their dietary requirements and posted feeding procedures.

• Develops a general knowledge of animals’ behaviors, temperaments and personality traits to assist prospective adopters in finding an animal that matches their household and family situations.

• Assists with maintaining the laundry requirements for respective areas. Ensures that all animals’ articles, bedding, dishes, and toys are washed and disinfected daily.

• Assists with daily observations of medical and behavioral issues of animals in our care by paying careful attention for signs of sickness, stress, aggressive behavior, and/or injury. Reports findings to supervisor and/or medical staff.

• Maintains records to ensure accuracy, timeliness and completeness.

• Checks and maintains supplies and equipment. Communicates inventory and supply needs as well as maintenance issues to supervisor. Stocks needed supplies in respective areas.

• Assists clinical staff in the medication and medical treatment of animals as prescribed by the veterinarian if requested.

• Maintains a high level of communication with all GBHS staff and Volunteers

• Assists in the training of adoptions volunteers. Coordinates duties with volunteer groups and community service workers in a professional and customer service manner.

• May move animals from animal holding kennels and/or transport vans to adoption kennels and vice versa.

ADOPTION DUTIES

• Works collaboratively with staff to determine if animals are appropriate for adoption.

• Greets all visitors to the GBHS with enthusiasm, a professional demeanor and an offer to provide assistance or answer questions.

• Works with prospective adopters to complete the application. When a visitor expresses an interest in seeing animals, the adoption specialist facilitates the meeting between prospective adopter and animal(s) and assists in the decision-making process.

• Once an adoption has occurred, ensures that all paperwork is accurately completed, that materials in the adopter packet are reviewed with adopter(s) and that information is entered accurately and in a timely fashion in the data base.

• Within one week of the conclusion of an adoption, may be requested to follow up with adopters to answer questions and check on the transition of the adopted animal into his/her new home.

• Assists in preparing kennel cards and profiles for use on the GBHS’ website.

• Assists in conducting off-site adoption and promotional events, as requested by the Adoptions Manager and/or the Chief Program Officer.

• Assists in compiling statistics on number of visitors, length of stay and other reports, as requested by the Adoption’s Manager.

• Other adoption-related duties as requested by the Adoption’s Manager.

• Represents the GBHS in a professional manner in all situations.

• Shall perform other duties as assigned.

QUALIFICATIONS


• A passion for the mission of GBHS and a sense of humor are required.

• High school diploma or GED equivalent.

• Ability to perform physical work involving standing for long periods, carrying animal crates, bending, scrubbing, mopping, walking quickly, reaching, squatting, and lifting up to 75 pounds with reasonable accommodation.

• Excellent interpersonal and communication skills.

• A positive attitude and ability to get along with others.

• Knowledge of animal handling and communication preferred.

• Experience working in a kennel environment preferred.

WORK CONDITIONS


• This work is performed in a high noise level area. Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches. Weekend shifts may be required. Safety procedures must be adhered to at all times.

Please send cover letter and resume to HR@gbhs.org if you are interested in this position.


Animal Care
Technician

Position Summary:

The Greater Birmingham Humane Society’s (‘the GBHS”) Animal Care Technician (“the Technician”) is responsible for the daily care and comfort of the animals during their stay at the GBHS. They assist in the cost-effective, sanitary, efficient and humane operation of the shelter. This job requires that shelter duties are completed in a timely fashion. The employee performs work related to caring for the GBHS’ animals, restocking supplies and cleaning chemicals, maintaining accurate shelter records, performing maintenance and cleaning on the grounds of shelter property, and providing excellent customer service to citizens. The Technician’s primary duty is to help provide the safest and most comfortable stay for animals in residence at the animal shelter. 

PRIMARY RELATIONSHIPS


The Technician:

• reports to the Animal Care Operations Manager and serves as a member of the animal care technician team.

• works closely with the adoptions team to help find the best match between potential adopters and the animals.

• interacts daily with veterinarians, clinic technicians, veterinary student externs, volunteers, the general public, and potential adopters.

DUTIES & RESPONSIBILITIES


The Technician:

• Humanely handles and kennels all animals and ensures the identification of all shelter animals with appropriate tags or bands before kenneling.

• Provides care for the animals by cleaning their cage or kennel in a thorough and sanitary manner to prevent the spread of any infectious diseases.

• Provides care for the shelter’s animals by feeding each animal in accordance with their dietary requirements and posted feeding procedures.

• Develops a general knowledge of animals’ behaviors, temperaments and personality traits.

• Assists with maintaining the laundry requirements for respective areas. Ensures that all animals’ articles, bedding, dishes, and toys are washed and disinfected daily.

• Assists with daily observations of medical and behavioral issues of animals in our care by paying careful attention for signs of sickness, stress, aggressive behavior, and/or injury. Reports findings to supervisor and/or medical staff. 

• Maintains records to ensure accuracy, timeliness and completeness.

• Checks and maintains supplies and equipment. Communicates inventory and supply needs as well as maintenance issues to supervisor. Stocks needed supplies in respective areas.

• Assists clinical staff in the medication and medical treatment of animals as prescribed by the veterinarian if requested.

• Assists with the general appearance of the shelter including grounds maintenance, storage unit organization, and beautification of the shelter grounds and flowerbeds. This also includes but is not limited to all rooms and offices in the shelter, bathrooms, windows, etc.

• Consistently strives to keep abreast of the field and animal welfare issues, techniques, procedures and equipment.

• Maintains a high level of communication with all GBHS staff and Volunteers

• Assists in the training of animal care volunteers. Coordinates duties with volunteer groups and community service workers in a professional and customer service manner.
 
• Moves animals from animal holding kennels and/or transport vans to adoption kennels and vice versa. 

• Works collaboratively with staff to determine if animals are appropriate for adoption.

• When requested, assists in the screening of animals for adoption. Greets, directs, and provides information to visitors, answer and responds to questions from the general public. When requested may work at off-site adoption events.

• Represents the GBHS in a professional manner in all situations.

• May assist management, the veterinary staff and other individuals in animal care, surgery or related procedures.

• Shall perform other duties as assigned.

QUALIFICATIONS


• A passion for the mission of GBHS and a sense of humor are required.

• High school diploma or GED equivalent.

• Ability to perform physical work involving standing for long periods, carrying animal crates, bending, scrubbing, mopping, walking quickly, reaching, squatting, and lifting up to 75 pounds with reasonable accommodation.

• Excellent interpersonal and communication skills.

• A positive attitude and ability to get along with others.

• Knowledge of animal handling and communication preferred.

• Experience working in a kennel environment preferred.

WORK CONDITIONS


This work is performed in a high noise level area. Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches. Weekend shifts may be required. Safety procedures must be adhered to at all times.

Please send cover letter and resume to HR@gbhs.org if you are interested in this position.


The GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.