Greater Birmingham Humane Society Receptionist
Reports to: Adoptions Manager
The shelter receptionist position is responsible for the overall front lobby as well as directing and coordinating between customers, visitors, and staff.
DUTIES & RESPONSIBILITIES
• Greet the public as they walk in and by telephone.
• Maintain security by following procedures and controlling access to shelter. Monitor log book, view identification, provide visitor badges.
• As the first face of the organization you must maintain a professional appearance.
• Operates a variety of office equipment including multi line telephone, copiers, fax and computers.
• Mange the reception area to ensure effective telephone and mail communications.
• Maintains the office area/lobby, as well as layout, arrangement and housekeeping of area. Ensure areas are always tidy.
• Maintain the condition of the office and arrange for any necessary repairs when needed.
• Answer, screen and forward any incoming phone calls warmly while making sure to give the most updated and correct information.
• Record messages with date, time, name, and number. Direct messages to the appropriate person.
• Promptly Respond to email inquires with correct data.
• Receive and sort daily mail and deliveries.
• Record donations appropriately and deliver to Donor relations.
• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
• Manage wish /best friend list. Recording wishes as well as calling to inform of a certain pet.
• Help coordinate with adoption staff and place adopters in rooms when needed.
• Ensure customers are informed throughout the adoption experience. This means regularly check in with them while they wait.
• Prepare popcorn on occasion and have popcorn machine fully cleaned each night prior to leaving.
• Respond to customer inquiries and complaints in a timely manner.
• Sweep, mop, and dust adoption rooms by 10am daily.
• Support and participate in special projects, programs, and tasks related to the goals and plans of the shelter
• Provides back up assistance to other staff as needed
ABILITIES & EXPECTATIONS
• Must demonstrate commitment to the mission, goals, and values of GBHS
• Skilled in Time management
• Professional appearance
• Ability to make decisions and perform accurate work under pressure
• Must be a team player
• Must communicate well, both written and verbal
• Ability to organize, multitask, and prioritize
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Must show Organizational skills
• Must Show Initiative
The job operates in a professional office environment. The job requires you to use basic office equipment. The hours routinely are 8:00AM – 5PM (closing) or as directed by Supervisior.
Animal Control Officer
The Greater Birmingham Humane Society’s (‘the GBHS”) Animal Control Officers (“the Officers”) work to ensure a safe and harmonious environment for both human and animal residents of the community. They respond to dispatches to provide animal rescue, municipal and public assistance with animal-related situations and enforcement of state and local statutes as outlined in GBHS’ contracts with Jefferson County and a number of the county’s municipalities. This position is subject to stand-by or call-out service (after hours). Hourly compensation starting $14.50.
o report to the Animal Control Supervisor and serves as a member of the animal care and control team.
o work closely with the intake coordinator, impoundment, dispatch and animal care team to ensure correct intake data is given and that animals are accurately identified, recorded, and placed in kennels.
o interacts daily with veterinarians, clinic technicians, veterinary student externs, volunteers, the general public, and law enforcement.
DUTIES & RESPONSIBILITIES
• Pick up and remove stray, injured, unwanted, diseased, neglected or abused animals.
• Responsible for animal welfare and proper confinement or disposition.
• Work with veterinarians and citizens in quarantine of suspected diseased animals.
• Respond to citizen complaints and investigate alleged violations of animal laws and regulatory ordinances.
• Educate citizens about services, resources, laws and regulations relating to the control, confinement, vaccination, adoption, shelter, and care of animals.
• Patrol assigned areas to catch, handle, restrain, confine, transport and impound stray, injured, unwanted, diseased, neglected or abused animals using specialized equipment, methods and techniques.
• Visually inspect animals to determine medical condition, care received and to decide on the most appropriate course of action to be taken to prevent inhumane treatment of animals.
• Issue warnings or citations and set up return inspection calls to ensure compliance with laws and ordinances.
• Conduct investigation and prepare written reports of incidents.
• Prepare accurate detailed records of daily activities and update the information of each call within the computerized program on a daily basis.
• Assist with training new employees.
• Testify in court as a witness in animal control related cases.
• Perform animal euthanasia, if requested and if certified.
• Receive and dispatch calls for service.
• Assist in maintaining the shelter by performing such duties as recovery of animals, cleaning, feeding and other duties that may be required.
• Observe areas of alleged violations and interview available witnesses to determine if laws are being violated.
• Participate in educational programs presented to the community.
• Attain animal care and control licenses and certifications as required by Supervisor and GBHS.
• Represents the GBHS in a professional manner in all situations.
v• Perform other duties as needed.
• Knowledge of animal handling and communication.
• Experience working in a kennel environment.
• Knowledge of animal control rules, regulations, ordinances and state law.
• Knowledge of safe, humane animal handling practices, the ability to perform safe, humane euthanasia practices in accordance with state law.
• A passion for the mission of GBHS and a sense of humor are required.
• High school diploma or GED equivalent.
• Possess a valid Driver’s License.
• Must have the equivalent 1+ years in animal control or a related field (vet tech, etc.); or an equivalent combination of training and experience.
• Must have or be able to obtain within 1 year of employment; Level 1 & 2 National Animal Control Association Training, Animal Control Officer Certification, Euthanasia Certification.
• Ability to perform physical work involving standing for long periods, carrying animal crates, bending, scrubbing, mopping, walking quickly, reaching, squatting, and lifting up to 75 pounds with reasonable accommodation.
• Excellent interpersonal and communication skills.
• A positive attitude and ability to get along with others.
• Ability to promote and effectively communicate animal adoption and population control to other employees and the public.
• Ability to operate office equipment and computers
• This work is performed in a high noise level area. Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches. Weekend shifts may be required. Safety procedures must be adhered to at all times.
• Indoor/Outdoor in all weather types, as need arises. The ability to interface with angry/upset people, while remaining professional and calm.
• Physical Demands: Ability to perform physical work in adverse environmental conditions; employee must be able to lift 50lbs.
Status: Full Time of Part Time
Reports To: Manager/Assistant Manager of Adoptions and Animal Care and Director of Operations
The primary goal of the GBHS adoption counselor will be to assist potential adopters in finding the best pet for their lifestyle and needs, while ensuring that the adoptable animals find loving and devoted homes. The adoption counselor will facilitate animal adoptions by providing excellent customer service to all clients, maintaining animal and person records and completing adoption paperwork. The counselor will work in a team-based environment with other staff and be responsible for providing daily care and enrichment to all animals housed at the adoption center and assisting in other departments as necessary. This position requires a positive attitude, and the ability to be respectful and considerate when dealing with animals as well as clients.
• Provide exceptional customer service to every client by being professional, attentive and compassionate
• Greet all customers with a smile and facilitate conversation to accurately determine their needs
• Be willing to escort, assist and circulate with all customers
• Interview potential adopters and engage in conversation to determine the best animal match, while counseling them on any concerns they may have
• Be efficient in and familiar with the software used for animal and client records, and input all adoption data as necessary
• Complete adoptions in a timely manner, maintaining the time frame determined by immediate supervisor
• Provide customers with adequate information on animal breed, behavior, medical notes, and background to help potential adopters make successful adoption decisions
• Educate the general public on animal welfare and responsible pet ownership
• Work in a high-stress, fast paced environment with confidence and ease
• Answer the phone in a timely and courteous manner and answer all GBHS inquiries
• Resolve difficult adoption situations involving sick animals, applicant denial, or adoptions that become untenable in a professional and considerate manner
• Assist with client checkout by circulating with client in gift shop and making recommendations of items needed for continued post adoption success in the home
• Clean and care for animals housed at adoption center by following the protocols and time frame specified by immediate supervisor
• Monitor all animals and have the ability to recognize and document any medical or behavioral problems
• Assist in enrichment and behavior as directed and be patient and compassionate when working with all animals
• Be able to work collaboratively and communicate effectively with other members of the adoption team, as well as with other staff
• Work cooperatively with all volunteers, recognizing their talent and commitment
• Attend staff meetings and provide constructive feedback
• Maintain personal appearance and uniform so as to appear professional at all times
• Any other duties as assigned by the Adoption Manager/Assistant Manager
PHYSICAL REQUIREMENTS & SKILLS
Must have excellent verbal and written communication skills; must have a calm demeanor and be able to defuse and talk to unreasonable customers; must be organized, detail-oriented and have strong time management skills; Ability to lift and carry a minimum of 50 pounds; ability to handle animals, including cats, dogs, and other small animals; ability to work independently, as well as a team player; ability to identify work needed, even if not explicitly assigned; meet minimum general requirements for GBHS employment as set forth in GBHS employee handbook
Subject to kneeling, lifting, sitting, standing, stooping, bending, and walking to perform the essential functions. Working conditions are inside and outside with occasional exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining work space and unfavorable odors. May be exposed to animal dander, parasites and infectious diseases that can be carried and transmitted by animals. Must be able to work in an environment that provides humane euthanasia to animals. Must be able to work at least one weekend day and holidays.
High school education or GED equivalent; customer service experience and a basic understanding of animal welfare; general computer knowledge; meet minimum general requirements for GBHS employment as set forth in GBHS employee handbook
Please send cover letter and resume to HR@gbhs.org if you are interested in this position.
The GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.