CAREERS AT GBHS
”WORK WITH THE BIG DOGS”

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Greater Birmingham Humane Society Receptionist
Reports to:
Adoptions Manager

Position Summary:
The shelter receptionist position is responsible for the overall front lobby as well as directing and coordinating between customers, visitors, and staff.

DUTIES & RESPONSIBILITIES


• Greet the public as they walk in and by telephone.

• Maintain security by following procedures and controlling access to shelter. Monitor log book, view identification, provide visitor badges.

• As the first face of the organization you must maintain a professional appearance.

• Operates a variety of office equipment including multi line telephone, copiers, fax and computers.

• Mange the reception area to ensure effective telephone and mail communications.

• Maintains the office area/lobby, as well as layout, arrangement and housekeeping of area. Ensure areas are always tidy.

• Maintain the condition of the office and arrange for any necessary repairs when needed.

• Answer, screen and forward any incoming phone calls warmly while making sure to give the most updated and correct information.

• Record messages with date, time, name, and number. Direct messages to the appropriate person.

• Promptly Respond to email inquires with correct data.

• Receive and sort daily mail and deliveries.

• Record donations appropriately and deliver to Donor relations.

• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

• Manage wish /best friend list. Recording wishes as well as calling to inform of a certain pet.

• Help coordinate with adoption staff and place adopters in rooms when needed.

• Ensure customers are informed throughout the adoption experience. This means regularly check in with them while they wait.

• Prepare popcorn on occasion and have popcorn machine fully cleaned each night prior to leaving.

• Respond to customer inquiries and complaints in a timely manner.

• Sweep, mop, and dust adoption rooms by 10am daily.

• Support and participate in special projects, programs, and tasks related to the goals and plans of the shelter

• Provides back up assistance to other staff as needed

ABILITIES & EXPECTATIONS


• Must demonstrate commitment to the mission, goals, and values of GBHS

• Skilled in Time management

• Professional appearance

• Ability to make decisions and perform accurate work under pressure

• Must be a team player

• Must communicate well, both written and verbal

• Ability to organize, multitask, and prioritize

• Ability to be resourceful and proactive in dealing with issues that may arise.

• Must show Organizational skills

• Must Show Initiative

WORK ENVIRONMENT


The job operates in a professional office environment. The job requires you to use basic office equipment. The hours routinely are 8:00AM – 5PM (closing) or as directed by Supervisior.

Please send cover letter and resume to HR@gbhs.org if you are interested in this position.


Clinic Technician/Foster Care Coordinator

Position Summary:
The Greater Birmingham Humane Society (“the GBHS”) is a progressive animal welfare shelter whose mission is to rescue, rehabilitate, and rehome homeless, abused, neglected and abandoned animals. We are committed to an animal rehabilitation and a low euthanasia rate. The Clinic Foster Care Coordinator provides support to the shelter by coordinating foster homes and pets in an effort to rehome as many pets as possibly to assist and decrease the pet overpopulation issue.

PRIMARY RELATIONSHIPS


• Reports to the Director of Clinical Services and serves as a member of the clinic technician team.

• Interacts daily with foster parents, clinic technicians, veterinarians, volunteers, the general public, and potential adopters.

DUTIES & RESPONSIBILITIES


• Oversee and manage the Foster Facebook page.

• Oversee and manage the FosterRx email.

• Respond to emails and phone calls from foster parents.

• Match foster families with appropriate foster animals based on skills and situation.

• Provide ongoing assistance, coaching and moral support to foster families.

• Cultivate positive relationships with fosters and staff.

• Evaluate and identify animals that are candidates for the foster program.

• Maintain foster medical database on a daily basis and schedule veterinary appointments for foster families.

• Maintain and track supplies for foster program.

• Coordinate pick-ups, drop offs and return of foster animals.

• Work directly with shelter staff to determine appropriate behavior and medical treatment needed for foster animal.

• Assist Clinic staff with medical needs of incoming foster animals, when needed.

• Humanely handles and kennels all animals and ensures the identification of all shelter animals with appropriate tags or bands before kenneling.

• Provides care for the animals by cleaning their cage or kennel in a thorough and sanitary manner to prevent the spread of any infectious diseases.

• Provides care for the animals by feeding each animal in accordance with their dietary requirements and posted feeding procedures.

• Develops a general knowledge of animals’ behaviors, temperaments and personality traits.

• Ensures that all animals’ articles, bedding, dishes, and toys are washed and disinfected daily.

• Assists with daily observations of medical and behavioral issues of animals in our care by paying careful attention for signs of sickness, stress, aggressive behavior, and/or injury. Reports findings to supervisor and medical staff.

• Maintains records to ensure accuracy, timeliness and completeness.

• Checks and maintains supplies and equipment. Communicates inventory and supply needs as well as maintenance issues to supervisor. Stocks needed supplies in respective areas.

• Must handle, restrain, and triage animals entering the shelter, as requested.

• Assists in the medication and medical treatment of animals as prescribed by the veterinarian, as requested.

• Maintains a high level of communication with all GBHS staff and Fosters.

• Represents the GBHS in a professional manner in all situations.

• Shall perform other duties as assigned.

PREFERRED QUALIFICATIONS


• Ability to provide quality customer service.

• Must work with a sense of urgency.

• Must have knowledge of animal welfare in a shelter environment.

• Ability to work independently and with little supervision.

• Must be flexible enough to work after-hours, as needed.

• Able to communicate well, verbally and written.

• Must be efficient and organized.

• General knowledge of Pharmaceutical medications.

• General knowledge of Veterinary terminology.

QUALIFICATIONS


• A passion for the mission of GBHS and a sense of humor are required.

• A passion for the mission of GBHS and a sense of humor are required.

• A passion for the mission of GBHS and a sense of humor are required.

• A passion for the mission of GBHS and a sense of humor are required.

• High school diploma or GED equivalent.

• Ability to perform physical work involving standing for long periods, carrying animal crates, bending, scrubbing, mopping, walking quickly, reaching, squatting, and lifting up to 75 pounds with reasonable accommodation.

• Excellent interpersonal and communication skills.

• A positive attitude and ability to get along with others.

• Knowledge of animal handling and communication preferred.

• Experience working in a kennel environment preferred.

WORK CONDITIONS


This work is performed in a high noise level area. Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches. Weekend shifts may be required. Safety procedures must be adhered to at all times.

Please send cover letter and resume to HR@gbhs.org if you are interested in this position.


Adoption Counselor

Status: Full Time of Part Time

Reports To: Manager/Assistant Manager of Adoptions and Animal Care and Director of Operations

Position Summary:
The primary goal of the GBHS adoption counselor will be to assist potential adopters in finding the best pet for their lifestyle and needs, while ensuring that the adoptable animals find loving and devoted homes. The adoption counselor will facilitate animal adoptions by providing excellent customer service to all clients, maintaining animal and person records and completing adoption paperwork. The counselor will work in a team-based environment with other staff and be responsible for providing daily care and enrichment to all animals housed at the adoption center and assisting in other departments as necessary.  This position requires a positive attitude, and the ability to be respectful and considerate when dealing with animals as well as clients.

DUTIES


• Provide exceptional customer service to every client by being professional, attentive and compassionate

• Greet all customers with a smile and facilitate conversation to accurately determine their needs

• Be willing to escort, assist and circulate with all customers

• Interview potential adopters and engage in conversation to determine the best animal match, while counseling them on any concerns they may have

• Be efficient in and familiar with the software used for animal and client records, and input all adoption data as necessary

• Complete adoptions in a timely manner, maintaining the time frame determined by immediate supervisor

• Provide customers with adequate information on animal breed, behavior, medical notes, and background to help potential adopters make successful adoption decisions

• Educate the general public on animal welfare and responsible pet ownership

• Work in a high-stress, fast paced environment with confidence and ease

• Answer the phone in a timely and courteous manner and answer all GBHS inquiries

• Resolve difficult adoption situations involving sick animals, applicant denial, or adoptions that become untenable in a professional and considerate manner

• Assist with client checkout by circulating with client in gift shop and making recommendations of items needed for continued post adoption success in the home

• Clean and care for animals housed at adoption center by following the protocols and time frame specified by immediate supervisor

• Monitor all animals and have the ability to recognize and document any medical or behavioral problems

• Assist in enrichment and behavior as directed and be patient and compassionate when working with all animals

• Be able to work collaboratively and communicate effectively with other members of the adoption team, as well as with other staff

• Work cooperatively with all volunteers, recognizing their talent and commitment

• Attend staff meetings and provide constructive feedback

• Maintain personal appearance and uniform so as to appear professional at all times

• Any other duties as assigned by the Adoption Manager/Assistant Manager

PHYSICAL REQUIREMENTS & SKILLS


Must have excellent verbal and written communication skills; must have a calm demeanor and be able to defuse and talk to unreasonable customers; must be organized, detail-oriented and have strong time management skills; Ability to lift and carry a minimum of 50 pounds; ability to handle animals, including cats, dogs, and other small animals; ability to work independently, as well as a team player; ability to identify work needed, even if not explicitly assigned; meet minimum general requirements for GBHS employment as set forth in GBHS employee handbook

WORK ENVIRONMENT


Subject to kneeling, lifting, sitting, standing, stooping, bending, and walking to perform the essential functions. Working conditions are inside and outside with occasional exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining work space and unfavorable odors. May be exposed to animal dander, parasites and infectious diseases that can be carried and transmitted by animals. Must be able to work in an environment that provides humane euthanasia to animals. Must be able to work at least one weekend day and holidays.

QUALIFICATIONS


High school education or GED equivalent; customer service experience and a basic understanding of animal welfare; general computer knowledge; meet minimum general requirements for GBHS employment as set forth in GBHS employee handbook

Please send cover letter and resume to HR@gbhs.org if you are interested in this position.

The GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.